Customer Service: Zendesk

Gain the skills needed to navigate Zendesk confidently and elevate your customer support performance with practical, step-by-step guidance. Through practical, hands-on training, participants will learn about:

• Navigating the Zendesk interface and understanding key features
• Managing support tickets effectively from creation to resolution
• Streamlining responses with Macros
• Automating workflows using Triggers and Automations
• Implementing Best Practices for superior customer service

Time commitment: 3 hours
Investment: AUD$40 / USD$30
Location: Virtual
Date: November 6, 2025
Time: 1:00 PM to 4:00 PM

Connecting with Confidence: Navigating Australian Work Culture & Communication

Looking to enhance your skills and strengthen your ability to work with Australian clients? Join our 4-hour training session, designed to provide valuable insights and practical tools for success. This interactive workshop covers essential topics such as crafting professional emails, managing client interactions effectively, and understanding the unique nuances of Australian workplace culture. Through engaging activities like role-playing and group discussions, you’ll gain the confidence and knowledge to communicate more effectively and build lasting rapport.

Time commitment: 4 hours
Investment: AUD$50 / USD$35
Location: Onsite at SkyClub
Date: November 14, 2025
Time: 8:00 AM to 12:00 PM

Project Management Tools: Asana and Trello

Master the essentials of project management and learn how to organize, track, and deliver projects efficiently using Asana and Trello. Through practical, hands-on training, participants will learn about:

• Setting up and navigating Asana and Trello platforms
• Managing projects and tasks through intuitive workflows
• Creating mock projects and boards for real-world practice
• Utilizing features like task assignment, due dates, subtasks, and progress tracking
• Best practices for collaboration, productivity, and career advancement in project management

Time commitment: 3 hours
Investment: AUD$40 / USD$30
Location: Virtual
Date: November 20, 2025
Time: 1:00 PM to 4:00 PM

Australian Business Entities and Taxation

This 2-hour virtual training is designed to give you an understanding of Australian taxation and compliance. This training provides thorough information on federal taxes and different taxable business entities in Australia.

• Australian Taxation Office (ATO)
• Australian Governments
• Australian Taxation (Federal & State)
• Australian Business Entities & Taxation

Time commitment: 2 hours
Investment: AUD$30 / USD$25
Location: Virtual
Date: November 21, 2025
Time: 8:00 AM to 10:00 AM