Applications Processing using 2Apply

Learn how to efficiently manage and review rental applications through a streamlined online platform. This guide will walk you through the steps of collecting, reviewing, and processing applications to ensure a smooth rental application experience.

Time commitment: 2 hours
Investment: AUD$60
Location: Virtual

Date: September 5, 2025
Time: 1:00 PM to 3:00 PM

Customer Service: Zendesk

Gain the skills needed to navigate Zendesk confidently and elevate your customer support performance with practical, step-by-step guidance. Through practical, hands-on training, participants will learn about:

• Navigating the Zendesk interface and understanding key features
• Managing support tickets effectively from creation to resolution
• Streamlining responses with Macros
• Automating workflows using Triggers and Automations
• Implementing Best Practices for superior customer service

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: September 11, 2025
Time: 1:00 PM to 4:00 PM

Xero Basics – Australia

This course provides a comprehensive guide to using Xero, a leading cloud-based accounting software, specifically tailored for the Australian market. It's designed for accounting professionals seeking to gain a deeper understanding of Xero's capabilities.

• Setting up Xero for the First Time
  • Creating a Xero Trial Account
  • Organization and Financial Settings
  • Setting up Multi-Currency (if applicable)
• Core Accounting Features
  • Chart of Accounts
  • Invoicing and Payments
  • Bills and Expenses
  • Bank Reconciliation
• Financial Reporting
• Troubleshooting and Tips

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: September 22, 2025
Time: 1:00 PM to 3:00 PM

Project Management Tools: Asana and Trello

Master the essentials of project management and learn how to organize, track, and deliver projects efficiently using Asana and Trello. Through practical, hands-on training, participants will learn about:

• Setting up and navigating Asana and Trello platforms
• Managing projects and tasks through intuitive workflows
• Creating mock projects and boards for real-world practice
• Utilizing features like task assignment, due dates, subtasks, and progress tracking
• Best practices for collaboration, productivity, and career advancement in project management

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: September 25, 2025
Time: 1:00 PM to 4:00 PM

Practical Bookkeeping with QuickBooks Online for Non-Accountants

This training is designed specifically for aspiring bookkeepers who want to build a strong foundation in bookkeeping principles while utilizing QuickBooks Online, the leading cloud-based accounting software. No prior accounting experience is required.

• Understand fundamental bookkeeping concepts.
• Set up and manage a chart of accounts in QuickBooks Online.
• Record and categorize transactions, including sales, expenses, and bank reconciliations.
• Generate and customize financial reports such as Profit & Loss and Balance Sheet.
• Utilize QuickBooks Online tools for invoicing and bill payments.
• Apply double-entry bookkeeping principles within the software environment.
• Guide for QuickBooks Online certification to advance bookkeeping careers.

Time commitment: 8 hours
Investment: AUD$140/USD$90
Location: Onsite (Skyclub)

Date: September 25, 2025
Time: 8:00 AM to 5:00 PM