The Art of Leadership: Developing Essential Skills for Team Success

This one-day training is designed to build a strong foundation in leadership essentials within a workplace context. Whether you are a new manager or an experienced leader, this course will equip you with the core skills to drive accountability, foster engagement, and lead teams with clarity and confidence in a dynamic professional environment.

• Develop a direct, action-oriented leadership style that emphasizes clarity and results
• Apply strategic accountability while balancing autonomy and support for team members
• Deliver timely, constructive feedback that motivates improvement and aligns with team goals
• Navigate change with agility and promote a culture of innovation and proactive problem-solving
• Foster an inclusive, collaborative environment that values diverse perspectives and enhances team performance

Date: Wednesday, February 18, 2026
Time: 8:00 AM to 5:00 PM
Location: Onsite at Sky Club
Price: AUD $90 and USD $60

Project Management Tools: Asana and Trello

Master the essentials of project management and learn how to organize, track, and deliver projects efficiently using Asana and Trello. Through practical, hands-on training, participants will learn about:

• Setting up and navigating Asana and Trello platforms
• Managing projects and tasks through intuitive workflows
• Creating mock projects and boards for real-world practice
• Utilizing features like task assignment, due dates, subtasks, and progress tracking
• Best practices for collaboration, productivity, and career advancement in project management

Date: Friday, February 19, 2026
Time: 1:00 PM to 4:00 PM
Location: Virtual
Price: AUD $40 and USD $30

Data Entry using PropertyMe

Efficiently establish the management chain by entering verified owner contact and banking data, detailed property specifications with fee structures, and precise lease and rent schedules for tenants. This three-step synchronization ensures automated accuracy for every transaction and communication within the platform.

Date: Friday, February 20, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

Customer Service: Engaging with Customers

Develop the confidence and communication skills needed to create positive customer experiences from the very first interaction. Through practical, real-world scenarios and guided exercises, participants will learn how to:

• Make strong first impressions that build trust and credibility
• Build genuine rapport with customers across different communication channels
• Maintain a professional, consistent tone in all customer interactions
• Communicate with warmth, empathy, and clarity—even in challenging situations

Date: Friday, February 27, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 or USD $35

Customer Service: Zendesk

Gain the skills needed to navigate Zendesk confidently and elevate your customer support performance with practical, step-by-step guidance. Through practical, hands-on training, participants will learn about:

• Navigating the Zendesk interface and understanding key features
• Managing support tickets effectively from creation to resolution
• Streamlining responses with Macros
• Automating workflows using Triggers and Automations
• Implementing Best Practices for superior customer service

Date: Thursday, March 12, 2026
Time: 1:00 PM to 4:00 PM
Location: Virtual
Price: AUD $50 or USD $35

AU Accounting: Business Activity Statement (BAS) Preparation

This 2-hour virtual training is designed to explain the BAS process, equipping participants with the knowledge and practical skills to complete and lodge BAS forms confidently. From understanding its components to handling updates in requirements.

• Introduction to BAS
• Understanding BAS Components
• Preparing for BAS Lodgment
• Completing the BAS Form
• Lodging the BAS
• Payment of Refund
• Practical Case Studies and Examples

Date: Friday, March 20, 2026
Time: 9:00 AM to 11:00 AM
Location: Virtual
Price: AUD $40

American Work Culture

This 4-hour immersive training offers a comprehensive exploration of American culture to equip global professionals with the cultural intelligence needed to collaborate effectively with U.S.-based colleagues, clients, and stakeholders.

Key topics include:

• Foundations of American Culture: History, Identity, and Core Values
• Cultural Dimensions: Individualism, Equality, and Time Orientation
• Communication Styles: Directness, Informality, and Feedback Norms
• Social Etiquette & Everyday Interactions: Greetings, Personal Space, and Small Talk
• Holidays & Traditions: Key Observances and Their Workplace Impact
• Diversity, Equity, and Inclusion: Navigating Identity, Language, and Respect
• Modern Trends: Remote Work, Digital Communication, and Evolving Social Norms
• Practical Application: Simulating Cross-Cultural Collaboration with U.S. Teams

Date: Friday, March 20, 2026
Time: 7:00 PM - 11:00 PM
Location: Virtual
Price: USD $35

Property Me Data Entry: Creating Owner, Property and Tenant Profile

Efficiently establish the management chain by entering verified owner contact and banking data, detailed property specifications with fee structures, and precise lease and rent schedules for tenants. This three-step synchronization ensures automated accuracy for every transaction and communication within the platform.

Date: Friday, March 27, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

Project Management Tools: Asana and Trello

Master the essentials of project management and learn how to organize, track, and deliver projects efficiently using Asana and Trello. Through practical, hands-on training, participants will learn about:

• Setting up and navigating Asana and Trello platforms
• Managing projects and tasks through intuitive workflows
• Creating mock projects and boards for real-world practice
• Utilizing features like task assignment, due dates, subtasks, and progress tracking
• Best practices for collaboration, productivity, and career advancement in project management

Date: Friday, April 10, 2026
Time: 1:00 PM to 4:00 PM
Location: Virtual
Price: AUD $40 / USD $30

Excel Training (Essential Functions)

This 4-hour training is designed to build a strong foundation in Excel essentials and basic data manipulation. Whether you’re new to Excel or need a quick refresher, this course will equip you with the skills to perform essential functions, clean and manage data, and use basic analysis tools effectively.

• Use essential Excel functions for calculations, logical tests, and data referencing
• Clean and manage datasets by removing errors and inconsistencies
• Apply sorting, filtering, and conditional formatting to analyze data
• Create basic charts to visualize and interpret data effectively

Date: Friday, April 24, 2026
Time: 9:00am to 1:00pm
Location: Virtual
Price: AUD $60

Customer Service: Active Listening for Customer Service

Strengthen your ability to truly understand customer needs through effective active listening techniques. Using practical examples and guided practice, participants will develop the skills to:

• Recognize different listening levels and apply them appropriately in customer interactions
• Reflect, clarify, and summarize customer concerns to ensure accurate understanding
• Identify verbal and nonverbal cues that signal customer intent and emotion
• Manage emotional blind spots to respond with empathy, objectivity, and professionalism

Date: Friday, April 24, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 or USD $35

Routine Inspection (Property Me)

Master the art of efficient property oversight with our training on using Property Me to schedule, document, and manage flawless routine inspections through a streamlined digital workflow.

Date: Friday, April 24, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

Customer Service: Discovering Customer Needs

Build the skills needed to uncover what customers truly need—beyond what they initially say. Through structured practice and real-world scenarios, participants will learn how to:

• Apply effective questioning strategies to guide meaningful conversations
• Identify root causes of customer concerns rather than surface-level issues
• Interpret verbal and nonverbal cues to gain deeper context
• Accurately read customer intent to deliver relevant and timely solutions

Date: Friday, May 22, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 or USD $35

AU Accounting: Basic Bookkeeping

This 3-hour course provides a practical understanding of accounting principles and compliance requirements in Australia. This course is designed for accounting and non-accounting professionals seeking to gain an understanding of Australian Accounting and Bookkeeping.

Topics include:

• What is Accounting? (The Language of Business)
• The Accounting Equation & Components
• The Accounting Cycle (From Receipt to Report)
• Australian Business Structures & Types
• Compliance: The ATO, GST, and BAS
• Modern Trends: Cloud Accounting and Automation

Date: Monday, May 25, 2026
Time: 9:00am to 12:00pm
Location: Virtual
Price: AUD $50

Applications Processing using 2Apply

2Apply streamlines rental processing by automating applicant screening—from submission and secure payment to generating a comprehensive background report. This allows you to quickly review verified data, make an informed decision, and seamlessly onboard approved tenants while maintaining a full digital audit trail.

Date: Friday, May 29, 2026
Time: 9:00am to 12:00pm
Location: Virtual
Price: AUD $40

Customer Service: Zendesk

Gain the skills needed to navigate Zendesk confidently and elevate your customer support performance with practical, step-by-step guidance. Through practical, hands-on training, participants will learn about:

• Navigating the Zendesk interface and understanding key features
• Managing support tickets effectively from creation to resolution
• Streamlining responses with Macros
• Automating workflows using Triggers and Automations
• Implementing Best Practices for superior customer service

Date: Thursday, June 11, 2026
Time: 1:00 PM to 4:00 PM
Location: Virtual
Price: AUD $50 or USD $35

Customer Service: Adapting to Customer Cues

Enhance your ability to adjust communication in real-time to create smoother, more positive customer interactions. Through guided exercises and situational examples, participants will develop the ability to:

• Match communication styles to different customer personalities
• Read tone and emotional signals across written and verbal channels
• Adjust pace, level of detail, and empathy based on customer needs
• Respond effectively using personality-aware communication techniques

Date: Friday, June 19, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 or USD $35

Property Me Data Entry: Creating Owner, Property and Tenant Profile

Efficiently establish the management chain by entering verified owner contact and banking data, detailed property specifications with fee structures, and precise lease and rent schedules for tenants. This three-step synchronization ensures automated accuracy for every transaction and communication within the platform.

Date: Friday, June 19, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

AU Accounting: Using Xero Software

This course provides a comprehensive guide to using Xero, a leading cloud-based accounting software, specifically tailored for the Australian market. It's designed for accounting professionals seeking to gain a deeper understanding of Xero's capabilities.

Topics included:

• Setting up Xero for the First Time
• Creating a Xero Trial Account
• Organization and Financial Settings
• Core Accounting Features: Chart of Accounts, Invoicing and Payments, Bills and Expenses, Bank Reconciliation
• Financial Reporting
• Troubleshooting and Tips

Date: Friday, June 26, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50