Microsoft 365 Document Collaboration: Hands‑On Training for Word, Teams, and SharePoint

Improve document quality, consistency, and collaboration using Microsoft 365 tools. Through practical demonstrations and guided exercises in this 5-hour workshop, participants will learn how to:

• Use Word templates, styles, and structured headings to create consistent, well‑formatted documents
• Manage complex document layouts, including sections, headers, tables, images, and file size optimization
• Automate repetitive document creation using Mail Merge with Excel data
• Collaborate on documents in real time using Word within Microsoft Teams
• Organize, share, and manage documents effectively using SharePoint libraries, version history, and permissions
• Apply best practices to maintain document standards, prevent formatting issues, and improve team workflows

Date: Wednesday, May 13, 2026
Time: 8:00 AM to 12:00 NN
Location: Skyclub
Price: AUD $60 / USD $45

AU Accounting: Basic Bookkeeping

This 3-hour course provides a practical understanding of accounting principles and compliance requirements in Australia. This course is designed for accounting and non-accounting professionals seeking to gain an understanding of Australian Accounting and Bookkeeping.

Topics include:

• What is Accounting? (The Language of Business)
• The Accounting Equation & Components
• The Accounting Cycle (From Receipt to Report)
• Australian Business Structures & Types
• Compliance: The ATO, GST, and BAS
• Modern Trends: Cloud Accounting and Automation

Date: Friday, May 22, 2026
Time: 9:00am to 12:00pm
Location: Virtual
Price: AUD $50

Customer Service: Discovering Customer Needs

Build the skills needed to uncover what customers truly need—beyond what they initially say. Through structured practice and real-world scenarios, participants will learn how to:

• Apply effective questioning strategies to guide meaningful conversations
• Identify root causes of customer concerns rather than surface-level issues
• Interpret verbal and nonverbal cues to gain deeper context
• Accurately read customer intent to deliver relevant and timely solutions

Date: Friday, May 22, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 or USD $35

Applications Processing using 2Apply

2Apply streamlines rental processing by automating applicant screening—from submission and secure payment to generating a comprehensive background report. This allows you to quickly review verified data, make an informed decision, and seamlessly onboard approved tenants while maintaining a full digital audit trail.

Date: Friday, May 29, 2026
Time: 9:00am to 12:00pm
Location: Virtual
Price: AUD $40

Customer Service: Zendesk

Gain the skills needed to navigate Zendesk confidently and elevate your customer support performance with practical, step-by-step guidance. Through practical, hands-on training, participants will learn about:

• Navigating the Zendesk interface and understanding key features
• Managing support tickets effectively from creation to resolution
• Streamlining responses with Macros
• Automating workflows using Triggers and Automations
• Implementing Best Practices for superior customer service

Date: Thursday, June 11, 2026
Time: 1:00 PM to 4:00 PM
Location: Virtual
Price: AUD $50 or USD $35

Customer Service: Adapting to Customer Cues

Enhance your ability to adjust communication in real-time to create smoother, more positive customer interactions. Through guided exercises and situational examples, participants will develop the ability to:

• Match communication styles to different customer personalities
• Read tone and emotional signals across written and verbal channels
• Adjust pace, level of detail, and empathy based on customer needs
• Respond effectively using personality-aware communication techniques

Date: Friday, June 19, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 or USD $35

Property Me Data Entry: Creating Owner, Property and Tenant Profile

Efficiently establish the management chain by entering verified owner contact and banking data, detailed property specifications with fee structures, and precise lease and rent schedules for tenants. This three-step synchronization ensures automated accuracy for every transaction and communication within the platform.

Date: Friday, June 19, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

AU Accounting: Using Xero Software

This course provides a comprehensive guide to using Xero, a leading cloud-based accounting software, specifically tailored for the Australian market. It's designed for accounting professionals seeking to gain a deeper understanding of Xero's capabilities.

Topics included:

• Setting up Xero for the First Time
• Creating a Xero Trial Account
• Organization and Financial Settings
• Core Accounting Features: Chart of Accounts, Invoicing and Payments, Bills and Expenses, Bank Reconciliation
• Financial Reporting
• Troubleshooting and Tips

Date: Friday, June 26, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50