The Cloudstaff Community

 
Cloudstaff Group Footer 2026 Training Room - CS Academy Ai for sales i - 2024-02-05T142126.976
bar divider white half

At Cloudstaff, we’re all about making work feel like a breeze. Because, when we collaborate, we soar together. Our staff from diverse backgrounds come together to achieve extraordinary goals through seamless teamwork and open communication. We believe that a supportive and productive environment is the key to success.

bar divider white half
bar divider YELLOW half

The Cloudstaff Community

bar divider YELLOW half

Customer Focus
Customer Focus

Our commitment to wowing clients with exceptional service and a customer-centric approach sets us apart.


Innovation and Technology
Innovation and Technology

Embracing cutting-edge tech, we propel ourselves to new heights of excellence.


Cloudstaff-Academy-Header-1
Learning and Development

Endless opportunities for skills enhancement and knowledge.


Fun and Friendly Environment
Fun and Friendly
Environment

A joyful workplace with exciting social events and team-building activities.


Recognition and Rewards
Recognition and Rewards

Celebrating our employees’ contributions and keeping them motivated to soar high.


Work Life Balance
Work-Life Balance

Flexibility and initiatives that prioritize our Cloudstaffers’ well-being.


Our Values

At Cloudstaff, being number one isn’t about competition—it’s about commitment to our staff. Our 10 Core Pillars of the #1 WorkPlace reflect the values that shape who we are, how we lead, and how we work together. This philosophy is embraced by every manager, supervisor, and team member. It guides our decisions, defines our culture, and sets the standard for excellence. 

Cloudstaff Career Growth
bar divider BLUE half

The 10 Core Pillars of Cloudstaff

At Cloudstaff, EVERYONE HAS A VOICE. Any staff member can raise a Flag, which goes straight to the Executive Team and is typically addressed within hours. While the response may be delegated or not always align with your expectations, your concerns are heard—no matter your role.
1
The CEO, his role is to serve those who report to him—and everyone they support—all the way to the frontlines. SERVANT LEADERSHIP is about putting people first to build stronger teams, better organizations, and a more caring, values-driven workplace.
2
At Cloudstaff, our #1 rule is clear: no politics, no backstabbing—EVERYONE MUST BE TREATED WITH RESPECT. It doesn’t matter if you’re staff or management; respect is non-negotiable. We have enough drama in our personal lives—leave it at the door. You don’t have to like or be friends with everyone, but you are expected to be respectful.
3
Cloudstaff is LOCALLY LED—we live here in the same countries as our staff and understand the challenges they face. This local presence means issues are addressed quickly and decisions are made with real awareness, not from afar.
4
At Cloudstaff, we know NOT EVERY CUSTOMER IS FOR US. If a potential client doesn’t align with our systems, training standards, or culture, we’re not afraid to walk away. We focus on partnerships that share our values and vision.
5
FUTURE PROOF - At Cloudstaff, we believe Machine Learning and AI will transform how business is done—and our mission is to ensure Cloudstaffers are leading that change. Rather than being replaced by technology, they’re the ones training the bots, implementing solutions, and discovering innovative ways for businesses to harness these powerful tools.
6
LOCATION, customers choose whether their staff work from the office, home, or in a hybrid setup. We place offices near where our staff live to reduce commute times and improve work-life balance. For remote staff, we foster local communities through meetups and events. While this localized approach adds cost, we invest in smart systems and technology to manage expenses without compromising staff well-being.
7
At Cloudstaff, LEARNING AND CONNECTION go hand in hand. Staff-run Cloudstaff Clubs get monthly budgets and can use facilities like the Sky Club to pursue shared interests. On MS Teams, XP Channels offer expert support across various topics, while AX Channels focus on AI education—helping you future-proof your skills and career.
8
At Cloudstaff, you’re part of TWO FAMILIES: your Cloudstaff Family, which supports you with HR, local management, and workplace needs, and your Client Family, which focuses on their business goals and your role in helping achieve them. Both are essential to your success.
9
We understand the world is MOBILE-FIRST, which is why our strategy focuses on delivering all essential information and services directly to staff through their smartphones—ensuring access anytime, anywhere.
10

Meet The CEO

Lloyd Ernst - CEO Founder of Cloudstaff

Third Rodeo - This is Lloyd’s 3rd successful business. He started and grew - Brisbane ISP Powerup, then global hosting company WebCentral.com and now Cloudstaff.

Hands on (in a good way) - Lloyd doesn’t hide behind a desk he attends the local events and walks the floor and meets the staff. When your client is visiting, you probably have dinner with him at his house. He lives locally not in a glass tower in Singapore, Sydney or New York. 

You’ll meet him at the NHI - Pretty much every person who has attended the Cloudstaff new hire induction has met Lloyd. Lloyd makes a concerted effort every Tuesday to join and welcome everyone joining Cloudstaff.

Don’t call him Boss - It’s Lloyd or if you really must Mr Ernst, but seriously Lloyd is fine.

Never Missed a Payroll. Over the past 15 years Cloudstaff has never missed a payroll. Lloyd knows how important this is to staff and their families.

Chief Karaoke Office. He “thinks” he is very good at Karaoke - best to agree with him on this one.

Meet The CEO - LloydE
bar divider white half

Employer of Record service
Not an EOR

Cloudstaff does not consider itself an Employer of Record service. We believe EORs often treat staff like disposable assets. While EORs offer overseas companies an easy way to hire, they also make it just as easy to fire. There is typically no client vetting, and unscrupulous businesses can use an EOR to shield themselves from responsibility. They may promise staff the world—and then fail to deliver. At Cloudstaff, one of our 10 core pillars is that not every customer is for us. If a client’s values don’t align with ours, they are not someone we want to do business with.

Roles - Customer Service Header
Not a BPO

Cloudstaff does not consider itself a traditional Business Process Outsourcing company—just ask anyone who works here. We are building a community where great staff, and their friends, want to work hard, be rewarded, build meaningful careers, and enjoy true work-life balance. It’s not just a job at Cloudstaff—it’s a place to grow, succeed, and belong.


bar divider white half

Great Clients

One of Cloudstaff’s 10 core pillars in building the number one workplace is: “Not every customer is for us.” We’re intentional about partnering with clients who value and respect their Cloudstaffers. We invest time in finding the right customer—those who truly appreciate the work you do. At Cloudstaff, you’ll often work directly with clients—no unnecessary layers of supervisors or country managers. This direct connection helps build stronger relationships and a more rewarding work experience.

Some of our clients even invite their Cloudstaffers to visit them in Australia or the U.S.—and we actively support and encourage clients to visit their teams in the Philippines too. Because great partnerships are built on real connections.

Yes, you are employed by Cloudstaff—but our customers treat you as one of their own. They see you as a valued colleague and an integral part of their team. 

We deeply appreciate and treasure this kind of partnership.

Great Clients-1

Job Security

We understand that the nature of Western businesses can be unpredictable. Companies may face economic downturns, mergers, or financial challenges that sometimes lead to change. However, one of the key advantages of being part of Cloudstaff is the stability we offer.

We are always growing—continually hiring new staff and welcoming new clients. At any given time, we have around 400 roles actively advertised. If a client disengages staff, there’s a strong chance that another opportunity will be available within Cloudstaff.

Job Security

Our Ready-to-Go Team is dedicated to helping you transition quickly. They will assess your skills and experience and match you to suitable new roles. In fact, 32% of Cloudstaffers have successfully worked with multiple clients during their time with us—a testament to the opportunities and career resilience Cloudstaff provides.

At Cloudstaff, your career doesn’t end with a single client—it grows with us.

Ready To Go Team

Flexible Benefits

Cloudstaff’s Flexible Benefits program lets you customise your health benefits to match your lifestyle. For example, if your partner’s employer already provides your primary HMO, you can reallocate your Cloudstaff HMO entitlement to other health or lifestyle-related benefits that better suit your needs.

Each Cloudstaffer receives a monthly credit allowance to spend on eligible benefits, with some customers offering additional credits as a reward. If you need more, you also have the option to boost your credits through salary sacrifice.


Flexible Benefits image web
bar divider dark BLUE half

Building Community,
One Meet-up at a Time

At Cloudstaff, we’re passionate about creating vibrant local communities where Cloudstaffers live. We encourage staff—whether working from a Cloudstaff office or from home—to come together, share a meal, enjoy a coffee, or even unwind over a beer.

Cloudstaff Year in Review

Cloudstaff 2025 Year in Review

Global Growth, Community Impact & 15 Years Strong

In 2025, Cloudstaff expanded to Kenya, opened offices in Colombia and the Philippines, and celebrated 15 years in the Philippines. We earned international awards for our culture and innovation in virtual staffing, reaching milestones like our 100th Colombian staff member and our one millionth CS Job System candidate. From major celebrations to disaster relief efforts, we demonstrated our commitment to growth and community support.

Cloudstaff HaROARween Banner image

HaROARween 2025: A Spooktacular Success!

Cloudstaffers and their mini monsters came out in full force, rocking the most creative, creepy, and downright adorable costumes we’ve ever seen. The creativity was definitely off the charts!
 
We danced to spooky beats, devoured way too much candy (no tricks, just treats!), and shared laughs that could wake the dead. The kids stole the show with their cuteness! Until next year, keep the spooky vibes alive and the candy stash stocked!

Game On banner image

Game On: Cloudstaff Sportsfest 2025

From friendly rivalries to high-energy team challenges, Cloudstaff’s annual Sportsfest was a celebration of health, unity, and the power of moving together. 
 
At Cloudstaff, fitness and fun go hand in hand with our culture of collaboration. We're not just building stronger teams—we’re building stronger connections, sharper minds, and a thriving workplace.

Community Cloudstaffers

Join us today!

It only takes a few moments to signup.

Apply Now