JUNE

Coffee Sessions: Working Across Cultures

Join us from May to July for a series of coffee sessions with a variety of panelists to help Philippines team members to:

1. Increase knowledge of your clients' culture whether that be US or AU.
2. Consider how to adjust your style to improve the service you provide for your US or AU client and end customer.

Time commitment: 45 mins
Investment: $0 - your time only
Location: Virtual
Join the session by registering using the enroll now button

Date: Every 2nd and 4th Wednesday of May, June and July 2025
Time: During your lunch break

Customer Service: Zendesk

Gain the skills needed to navigate Zendesk confidently and elevate your customer support performance with practical, step-by-step guidance. Through practical, hands-on training, participants will learn about:

• Navigating the Zendesk interface and understanding key features
• Managing support tickets effectively from creation to resolution
• Streamlining responses with Macros
• Automating workflows using Triggers and Automations
• Implementing Best Practices for superior customer service

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: June 6, 2025
Time: 1:00 PM to 4:00 PM

Excel Training (Essential Functions and Foundational Skills)

Build a strong foundation in Excel essentials and basic data manipulation.

• Excel Basics (Quick Refresher)
• Essential Functions
  • Math
  • Logical
  • Lookup & Reference
  • Text Functions
  • Date & Time Functions
  • Error Handling Functions
• Data Cleaning Management
• Data Analysis Tools

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: June 10, 2025
Time: 1:00 PM to 3:00 PM

USA Tax Depreciation

This course is tailored for accountants and tax professionals who need to understand the intricacies of asset depreciation for tax purposes in the United States. This course provides a comprehensive understanding of how businesses can optimize their tax reporting through effective depreciation strategies.

This online training delivers in-depth knowledge about asset depreciation for tax purposes, enhanced by practical, real-world examples. Applying these strategies can significantly improve your understanding and effectiveness in tax reporting and business outcomes.

Time commitment: 2 hours
Investment: USD40
Location: Virtual

Date: June 13, 2025
Time: 8:00 AM to 10:00 AM

Applications Processing using 2 Apply

Learn how to efficiently manage and review rental applications through a streamlined online platform. This guide will walk you through the steps of collecting, reviewing, and processing applications to ensure a smooth rental application experience.

Time commitment: 2 hours
Investment: AUD$60
Location: Virtual

Date: June 20, 2025
Time: 1:00 PM to 3:00 PM

Project Management Tools: Asana and Trello

Master the essentials of project management and learn how to organize, track, and deliver projects efficiently using Asana and Trello. Through practical, hands-on training, participants will learn about:

• Setting up and navigating Asana and Trello platforms
• Managing projects and tasks through intuitive workflows
• Creating mock projects and boards for real-world practice
• Utilizing features like task assignment, due dates, subtasks, and progress tracking
• Best practices for collaboration, productivity, and career advancement in project management

Time commitment: 3 hours
Investment: AUD$80
Location: Virtual

Date: June 27, 2025
Time: 1:00 PM to 4:00 PM