Customer Service: Active Listening for Customer Service

Strengthen your ability to truly understand customer needs through effective active listening techniques. Using practical examples and guided practice, participants will develop skills to:

• Recognize different listening levels and apply them appropriately in customer interactions
• Reflect, clarify, and summarize customer concerns to ensure accurate understanding
• Identify verbal and nonverbal cues that signal customer intent and emotion
• Manage emotional blind spots to respond with empathy, objectivity, and professionalism

Date: Wednesday, June 17, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 and USD $35

Property Me Data Entry: Creating Owner, Property and Tenant Profile

Efficiently establish the management chain by entering verified owner contact and banking data, detailed property specifications with fee structures, and precise lease and rent schedules for tenants. This three-step synchronization ensures automated accuracy for every transaction and communication within the platform.

Date: Friday, June 19, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

Customer Service: Discovering Customer Needs

Learn structured techniques to uncover customer goals, challenges, and success criteria so you can deliver accurate, value-driven solutions.

• Use open-ended questions to explore context and objectives
• Identify pain points, constraints, and desired outcomes
• Summarize and confirm needs to ensure alignment
• Prioritize requirements and map solutions to needs
• Set clear next steps and follow-up actions

Date: Wednesday, June 24, 2026
Time: 8:00 AM to 12:00 PM
Location: Skyclub
Price: AUD $60 and USD $45

AU Accounting: Basic Bookkeeping

This 3-hour course provides a practical understanding of accounting principles and compliance requirements in Australia. This course is designed for accounting and non-accounting professionals seeking to gain an understanding of Australian Accounting and Bookkeeping.

Topics include:

• What is Accounting? (The Language of Business)
• The Accounting Equation & Components
• The Accounting Cycle (From Receipt to Report)
• Australian Business Structures & Types
• Compliance: The ATO, GST, and BAS
• Modern Trends: Cloud Accounting and Automation

Date: Friday, June 26, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50

AU Accounting: Using Xero Software

This course provides a comprehensive guide to using Xero, a leading cloud-based accounting software, specifically tailored for the Australian market.

Topics include:

• Setting up Xero for the first time
• Chart of accounts
• Invoicing, bills, and expenses
• Bank reconciliation
• Financial reporting and troubleshooting

Date: Friday, June 27, 2026
Time: 1:00 PM to 4:00 PM
Location: Virtual
Price: AUD $50

Project Management Tools: Asana and Trello

Master the essentials of project management and learn how to organize, track, and deliver projects efficiently using Asana and Trello. Through practical, hands-on training, participants will learn about:

• Setting up and navigating Asana and Trello platforms
• Managing projects and tasks through intuitive workflows
• Creating mock projects and boards for real-world practice
• Utilizing features like task assignment, due dates, subtasks, and progress tracking
• Best practices for collaboration, productivity, and career advancement in project management

Date: Friday, July 15, 2026
Time: 1:00 PM to 4:00 PM
Location: Virtual
Price: AUD $40 and USD $30

AU Accounting: Using Xero Software

This course provides a comprehensive guide to using Xero, a leading cloud-based accounting software, specifically tailored for the Australian market.

Topics include:

• Setting up Xero for the first time
• Chart of accounts
• Invoicing, bills, and expenses
• Bank reconciliation
• Financial reporting and troubleshooting

Date: Tuesday, July 27, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50

Customer Service: Discovering Customer Needs

Build the skills needed to uncover what customers truly need—beyond what they initially say. Through structured practice and real-world scenarios, participants will learn how to:

• Apply effective questioning strategies
• Identify root causes of concerns
• Interpret verbal and nonverbal cues
• Deliver relevant and timely solutions

Date: Wednesday, July 29, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 and USD $35

Property Me Data Entry: Creating Owner, Property and Tenant Profile

Efficiently establish the management chain by entering verified owner contact and banking data, detailed property specifications with fee structures, and precise lease and rent schedules for tenants. This ensures automated accuracy across PropertyMe workflows.

Date: Wednesday, July 31, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

Payroll 101: The Aussie Edition

This 3-hour training equips participants with the knowledge and skills needed to confidently manage payroll responsibilities in Australia.

Topics include:

• Payroll setup
• Wage calculations
• Taxation and deductions
• Superannuation
• Compliance and reporting

Date: Friday, August 21, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50

Customer Service: Active Listening for Customer Service

Strengthen your ability to understand customer needs through effective active listening techniques. Participants will learn to:

• Recognize listening levels
• Clarify and summarize concerns
• Identify emotional cues
• Respond with empathy and professionalism

Date: Friday, August 26, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 and USD $35

Understanding Strata Management & Body Corporate (Australia)

Gain a foundational understanding of strata ownership in Australia, including how body corporates operate and manage shared property.

Date: Friday, August 28, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

Customer Service: Zendesk

Gain the skills needed to navigate Zendesk confidently and elevate customer support performance.

Topics include:

• Zendesk navigation
• Ticket lifecycle management
• Macros and automations
• Best practices for customer service

Date: Wednesday, September 16, 2026
Time: 1:00 PM to 4:00 PM
Location: Virtual
Price: AUD $40 and USD $30

Completing Australian Payroll in Xero

A complete hands-on course covering setup, processing, compliance, and reporting for Australian payroll using Xero Payroll.

Date: Friday, September 18, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50

Applications Processing using 2Apply

End-to-end rental application processing using 2Apply, covering applicant screening, reporting, and compliant onboarding.

Date: Friday, September 25, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

Customer Service: Adapting to Customer Cues

Enhance your ability to adjust communication styles in real time. Participants will learn how to read tone, emotion, and intent and respond using personality-aware techniques.

Date: Wednesday, September 30, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 and USD $35

Project Management Tools: Asana and Trello

Reinforce project management skills using Asana and Trello, focusing on collaboration, visibility, and delivery tracking.

Date: Wednesday, October 7, 2026
Time: 1:00 PM to 4:00 PM
Location: Virtual
Price: AUD $40 and USD $30

Customer Service: Discovering Customer Needs

Enhance your ability to uncover true customer needs through effective questioning and contextual listening.

Date: Wednesday, October 21, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 and USD $35

Property Me Data Entry: Creating Owner, Property and Tenant Profile

Learn accurate data entry and record management in PropertyMe to support efficient property operations.

Date: Friday, October 23, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

Property Me Data Entry: Creating Owner, Property and Tenant Profile

Learn accurate data entry and record management in PropertyMe to support efficient property operations.

Date: Friday, October 23, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40

Superannuation Contributions and Compliance

Understand how to manage superannuation contributions and compliance in Australia, including employer obligations and reporting.

Date: Wednesday, October 28, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50

Customer Service: Enhancing Communication Through Proactivity

Develop a proactive mindset that prevents escalation and improves customer experience through anticipation and follow-through.

Date: Wednesday, November 18, 2026
Time: 8:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50 and USD $35

Depreciation and Asset Management

Understand depreciation principles, asset write-offs, GST interactions, and compliance considerations in Australian accounting.

Date: Wednesday, November 25, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $50

Understanding Strata Management & Body Corporate (Australia)

Explore strata governance, roles, property types, and common property management in Australia.

Date: Friday, November 27, 2026
Time: 9:00 AM to 12:00 PM
Location: Virtual
Price: AUD $40